Frequently Asked Questions

Before hiring a tree service company, be sure they're able to answer all of your questions. Here are answers to some of the questions we're commonly asked. Please ask us if there's anything else you'd like to know!

We accept cash, personal or business checks, and credit card payments.

We do not charge for an estimate within our service area.

If you live outside our normal service area, we may still be able to provide an estimate but there will be an additional cost. Please contact the office at 914-214-7045 for details.

No. Each situation is different and until we examine the site, we are unable to provide an estimate.

Estimates are given by our tree care professionals based on things such as the condition of the tree, its location, structures around or below it, proximity to power lines, how easily it can be accessed with our equipment, and much more. Those are things that can only be determined by an expert who knows what to look for.

It is not always necessary to be present. Your proposal is always personalized to meet your needs. However, to do that, it's best if we have a chance to meet and examine your property together so you can help us understand your objectives for the work, as well as any limitations or other factors we need to be aware of.

We work outside so if the trees are not locked behind a fence you do not need to be there, but we prefer to meet you in person. We like to build a relationship with our clients, as well as explaining what we suggest for your trees and the reason why. 

For your first appointment with our company, it is best that you are present.

However, if you cannot be present, we request that you mark the tree(s) in question... ribbon, tape, snowplow markers, and paint (for removals) all work well. We also ask that you be available by phone for any questions or a virtual walk-through.

You will receive your estimate for our services by email or text. If you do not have the capability to receive emails or texts, we can send the estimate to you through the mail, although it will take several days to reach you. We do not give verbal estimates.

There are 2 simple ways to accept a proposal for tree work, tree health care, or arborist services.

  1. Follow the instructions on the proposal/estimate to accept it through our online customer portal.
  2. Call the office at 914-214-7045 to provide a verbal acceptance.

If you would like any changes to the proposal, please call our office to discuss options as it may change the price and scheduling of the work.

We are fully insured specifically for tree care work (unlike some companies that only carry "landscaper" coverage). This means that any work we do on your trees is covered by our insurance policy, including in the unlikely event of damage or injury.

We also carry full workers compensation insurance for all of our employees.

We encourage you to ask any tree service company you're considering working with for a copy of their certificates of insurance.

After you've provided written or online acceptance of our proposal, we can schedule your tree service.

We're sure you understand that scheduling is always dependent on the weather (we can't safely do some types of tree work in poor weather). We also take into consideration the availability of equipment, scheduling for our workers, the best timing to deal with specific pests and diseases, and more. In other words, it depends...

We do recognize that you may be anxious to get the work done as quickly as possible and we will work with you to find a time that's mutually acceptable.

Please contact our office at 914-214-7045 if you have any specific scheduling requests.

We usually have a backlog for work to be completed, so cannot schedule new work to be done immediately.

Even though it sounds like the logical thing to do, we also cannot just pick a date to schedule your work to be done. A lot of factors influence our scheduling. For example, timing is affected by weather, equipment, employees, release forms, and sometimes we need to coordinate assistance from energy providers and utility contractors.

When we schedule, we first look at the date on which a proposal was accepted; work that was accepted first will be scheduled first. We usually notify you 48 hours prior to the work to let you know your work has been scheduled. These scheduled workdays are always weather and equipment pending.

Unless otherwise specified, we do not require you to be present for work to be completed, although we do ask that you mark the trees that will be worked on and be available by phone for any questions or a virtual walk-through.

The professionals at Hill Treekeepers take care of many different aspects of tree service. Depending on the work, we may dispatch different crews to take care of your needs.

For example, the general tree work crew performs tree removal and tree pruning and trimming services. If you need stump grinding, that may be done at a later date by a different crew.

Your tree health services are performed by a technician whose work is dependent on different factors than the general tree work crews. Timing for many treatments is critical so we work on a different schedule for these services.

Your time is valuable and we understand that your schedule may conflict with the day of your scheduled services. You do not have to be present while the work is being completed (unless the consulting arborist specifically notes otherwise).

The crew or treatment technicians will have a work order describing the services and job specifications the consulting arborist wrote up for you. They will complete the work following those guidelines.

If there is a locked gate or other obstruction that would prevent our crew from accessing the tree(s) they'll be working on, we ask that you make sure the gate etc. is unlocked before we arrive.

Our invoices are due at the time of service. The crew foreman or technicians can collect the fee by check when they are at your property. Our crews do not accept cash.

You will receive an invoice in your email within 24 business hours of your work being completed. There will be a link in that email to pay by credit card (just click the “Pay Now” button). You can also mail us a check for the full payment.  

Sometimes the symptoms you're observing in your tree(s) are very distinctive and one of our Certified Arborists can make an accurate diagnosis over the phone.

If that's not possible, we also offer an online diagnosis option! Simply send an email to info@hilltreekeepers.com with the following:

  • a close-up photo of the problem area(s)
  • an overall picture of the tree
  • any relevant details - the more details, the better!

Based on that, we can sometimes determine what's going on and recommend a treatment option.

This is an excellent way to get your trees treated more quickly as you won't have to wait for an Arborist to visit your property (to make a diagnosis) before scheduling a treatment.

We work with many HOA management companies around the area and would be happy to provide you with any details you may require. Please call us at 914-214-7045 for more information.

Even though you see a Hill Treekeepers crew in your neighborhood, they can't just come over to do some work on your property. Their day is fully scheduled out with work they have to complete and they don't have a window of time available to add more work.

If you like what you see, please call our office at 914-214-7045! We will schedule one of our ISA Certified Arborists to visit your property. They can take a look at your tree(s) and landscape and provide you with a detailed estimate for the work using industry standards. After you accept the proposed work, we will call you a few days before the work is scheduled to be completed.

While the office is closed on Sundays, our crew can often be found in the field. If you have a specific need to have work done on Sunday, please let us know.

You can also reach us by phone on Saturday mornings between 8am and 1pm.

We cover most of the Hudson Valley area of New York state, including large parts of Orange, Dutchess, and Ulster Counties.

Please see our Service Area page for more details.

The ANSI A300 standards are voluntary tree care industry consensus standards developed by the Tree Care Industry Association (TCIA).

The standards cover all aspects of tree care and are based on current research and sound practice for managing trees, shrubs, and other woody plants.

By following these standards, we ensure that your plants are being taken care of properly and in a way that keeps them healthy, safe and beautiful.

Not finding the answer to your question?

We know you probably have many questions about our company, our services, and tree care in general!

Give us a call at 914-214-7045 or email info@hilltreekeepers.com and we'll be happy to help!

  • Mailing Address

    1662 Route 300, Suite 110
    Newburgh, NY 12550

  • Phone

    914-214-7045